Privacy Policy

1. Who We Are

This Privacy Policy applies to Novato Artificial Turf Installation ("we," "us," or "our"), located at 1020 5th St, Novato, CA 94945. We operate the website at novatoartificialturf.com. If you have questions about this policy, you can reach us at info@novatoartificialturf.com.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Your name, phone number, and email address when you submit a contact or estimate request form
• Your service address and project details when you describe your needs
• Any messages or notes you include in a form submission or email

Information collected automatically

• Basic usage data such as pages visited, time on page, and referring website, collected through analytics tools
• Device and browser information including browser type, operating system, and screen size
• IP address, which may be used to understand the general geographic area our visitors come from
• Cookies and similar tracking technologies (see Section 5 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests and inquiries about our services
• To schedule on-site visits and follow up on project discussions
• To communicate with you about your project, including sending quotes and follow-up information
• To improve our website and understand how visitors interact with it
• To comply with legal obligations if required

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: We use third-party tools to operate our website and manage form submissions. These providers may process your data on our behalf and are required to handle it securely.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies

Our website uses cookies - small text files stored on your device - to help us understand how visitors use the site and to improve your experience. Cookies may be set by us directly or by third-party services such as analytics providers.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect how some parts of the website function.

6. Analytics

We use website analytics tools to collect aggregated data about how visitors use our site, including which pages are visited most often and how long visitors stay. This data is used in aggregate form and is not linked to individual identities. We may use Vercel Analytics or similar services to collect this information.

7. Data Retention

We retain personal information you submit through contact forms for as long as is reasonably necessary to follow up on your inquiry and maintain records of our communications. If you would like us to delete your information, you can contact us at info@novatoartificialturf.com and we will remove your data within a reasonable timeframe.

8. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data uses

To exercise any of these rights, contact us at info@novatoartificialturf.com.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: